Privacy Policy

Privacy Policy for Soleandsoul.co.uk

Effective Date: 18/02/2025

1. Introduction

Welcome to Soleandsoul.co.uk (the "Website"), operated by Soleandsoul ("we," "us," or "our"). We are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and share your personal information when you use our Website and services, specifically appointment booking and health questionnaires. We utilize Google Calendar and Google Forms for these purposes. By using our Website, you agree to the terms of this Privacy Policy.  

2. Information We Collect

We collect the following types of information:

• Personal Information You Provide: When you book an appointment or submit a health questionnaire, we collect information you provide directly, such as:
  
  

  • Contact Information: Name, email address, phone number.

  • Health Information: Information related to your health, medical history, and other details provided in the health questionnaire. This information is considered sensitive personal data.

  • Appointment Details: Date, time, and purpose of your appointment.

• Information Collected Automatically: While we do not directly collect information automatically, Google may collect certain information when you interact with Google Calendar and Google Forms embedded on our website. This may include:
  
  

  • Usage Data: Information about how you use the Website, such as pages visited, time spent on pages, and links clicked.

  • Technical Information: Your IP address, browser type, device information, and operating system. This data is collected by Google, not us. Please refer to Google's Privacy Policy for details on their data collection practices.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To schedule and manage your appointments, and to process your health questionnaire to provide you with the appropriate services.

• Communication: To contact you regarding your appointments, including confirmations, reminders, and any necessary updates.

• Improving Services: To analyze usage trends and improve our Website and services. We only use anonymized or aggregated data for this purpose.

• Legal Compliance: To comply with applicable laws and regulations.

4. Sharing Your Information

We will not sell or rent your personal information to third parties. We may share your information with:  

• Service Providers: We share information with Google as they provide Google Calendar and Google Forms, which we use to manage appointments and health questionnaires. Their use of your data is governed by their own Privacy Policy. We encourage you to review Google's Privacy Policy.

• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure. Because we rely on Google's services, we also rely on their security measures. Please review Google's Privacy Policy for information on their security practices.  

6. Data Retention

We will retain your personal information for as long as necessary to provide you with our services and as required by applicable laws and regulations. Health questionnaire data will be kept for 7 years, after which it will be securely destroyed. Google may have different data retention policies. Please refer to Google's Privacy Policy for details.  

7. Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at Contact us

8. Children's Privacy

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child under 18 has provided us with personal information, please contact us immediately.  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of the Website following the posting of such changes constitutes your acceptance of the revised Privacy Policy.  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected] or Contact us

Important Note Regarding Google Services: This privacy policy specifically addresses the use of Google Calendar and Google Forms. It is crucial that you also review Google's Privacy Policy, as they are a third-party service provider, and their policies govern their handling of your data. We are not responsible for Google's data practices. Providing a link to Google's Privacy Policy is highly recommended.